ABSTRACT
This study was carried out on the purchasing of banking and financial services in Nigeria, using Eco Bank as case study. To achieve this, five significant research objectives were formulated. The survey design was adopted and the simple random sampling techniques were employed in this study. The population size comprise of all the customers and staff of Eco Bank, Lagos State. In determining the sample size, the researcher conveniently selected 70 respondents while 55 were received and 50 were validated. Self-constructed and validated questionnaire was used for data collection. The collected and validated questionnaires were analyzed using frequency tables and percentage. The result of the findings reveals that banks & financial institution does not provide enough service and infrastructural facilities and amenities required to satisfy the customers. And the customers spends much time when performing banking services in the bank. Also the customers are not satisfied with the services rendered by the customer care unit of banks. In regard to the findings, the study recommends that in most locations where customers are ignorant of the law guiding him and his banker, banks should be made to enforce the rule and fulfill their contractual obligations. This can be achieved by making laws that would ensure compliance and in default, provide for remedy.
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This study was carried out to examine the impact of microcredit finance in the performance of small and mediums...
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The study is focused on a a review on the role of government in poverty alleviation in Nigeria&...
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Comparative bioequivalence studies of six selected brands of ciprofloxacin tablets was successfully conducted. In-vitro quality...
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This study examined the properties of briquette produced from groundnut shell coal blend. A briquette is refer...
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Elections in Nigeria prior to 2011, were characterized by high level of propaganda, dissemination of fake and u...
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This research was carried out to study the relevance of community self-help initiatives to rural development in Nigeria with spe...
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This study was carried out to examine the assessment of guests satisfaction of service qu...
The infamously problematic practice of examinatio...
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This study examined the effect of relationship marketing on organizational p...
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This study was carried out to investigate the rele...